General terms and conditions of sale

General terms and conditions of sale in the online store DILARI.ee.

26.06.2019

1. Scope and effect of the General conditions

1.1. The General conditions apply to the legal relations arising between the seller DILARI OÜ (reg. 14698808 code, address Salu tn 4-22, Kohtla-Järve 31024, Eesti, tel.+372 55 75 613 e-mail: info@dilari.ee further the Seller) and the customer (hereinafter the Customer) upon purchasing goods through the online store at www.dilari.ee (the online store).

1.2. In addition to the General conditions, the legal relations arising from the purchase of goods through the online store are regulated by the legal acts in force in the Republic of Estonia.

1.3 the Seller has the right, guided by the principles of development of the online store and the interests of a better and more reliable operation of the online store, to make changes to the General conditions and price list. Included in the General conditions and the price list changes will take effect with the publication of the relevant changes on the website in the Internet at www.dilari.ee. If the Customer has submitted his order before the changes to the General terms and conditions come into force, the General terms and conditions in force at the time of submission shall apply to this order, unless otherwise provided by law or the General terms and conditions.

2. Validity of the contract of sale, information on goods and prices

2.1. Prices for goods sold in the online store are quoted in euros and include VAT of 20%.

2.2 the Prices of products sold in the online store are indicated next to the goods.

2.3. To the purchased goods the price for transportation of goods which is calculated in a shopping cart of the Customer after the choice of a delivery method is added. The amount of the delivery fee depends on the location of the buyer and the method of delivery.

2.4. Prepayment of the order by the client in the full amount of the order value by way of the proposed dilari.ee. The service fee may be added to the cost of the order in accordance with the agreement concluded between the customer and the Bank or organization that issued the credit card. The payment is made outside dilari.ee in a safe environment: if paying with a Bank link in the web environment of the respective Bank, when paying by credit card in a secure environment Maksekeskus AS. The seller does not have access to the customer’s Bank and credit card data.

2.5. Information about the product is presented in the online store directly next to the product.

2.6. The seller reserves the right to adjust prices. If the Customer submitted his order before the price change, the price reflected on the invoice at the time of ordering shall apply to the Customer.

3. Shopping cart and checkout

3.1. The shopping cart is created when the Customer clicks on the “Add to cart” button.

3.2. The quantity of goods available in the shopping cart can be changed in the column “quantity”. To place an order, click on the “Checkout” button. The customer will be directed to the checkout page.

3.3. You can place your order as an unregistered guest or by registering your account. On the checkout page, enter the required data and click on the “Submit order” button.

3.4. When filling in the boxes on the checkout page, you should be very careful, because the accuracy and correctness of this information depends on the fast and smooth delivery of goods purchased by the Customer. The seller shall not be liable for non-fulfillment of the order due to incorrect data provided by the Customer or for other consequences resulting therefrom.

3.5. The sales contract is concluded, and the order begins to perform when the order is issued and at least 100% of the amount payable on the invoice, received on the Bank account of the Seller

3.6. Product images in the online store are illustrative and may differ from the actual products. Product descriptions in the online store do not necessarily provide comprehensive information.

3.7. If the ordered goods cannot be delivered due to the absence of the goods in stock or for any other reason, the buyer shall be notified as soon as possible, and the money paid (including the costs of delivery of the goods) shall be returned immediately, but not later than 14 days from the date of sending the notification.

3.7. Customer service is available from 10:00 to 18:00. Phone +372 55 75 613.

3.8. The customer service is available in Estonian, English and Russian.

4. Delivery and transfer of goods

4.1 the goods are delivered to the following countries: Estonia, Latvia, Lithuania, Finland.

4.2. When ordering, you can choose the appropriate shipping method:

4.2.1. Parcel terminal Itella SmartPOST – orders are delivered to the location of a parcel terminal selected by the Customer at checkout. Shipping costs are added to the cost of the goods, the corresponding price information is displayed next to the shipping method. The customer receives a notification about sending the Order to his e-address. Delivery of goods to the parcel machine is carried out within 7 working days after receipt of money to the Bank account of the Seller. Upon receipt of the goods in the parcel machine, you will receive an SMS message and / or e-mail with the door code, on the basis of which you will receive the parcel in the parcel terminal.

4.2.2. Omniva parcel machine – orders are delivered to the location of a parcel terminal selected by the Customer at checkout. Shipping costs are added to the cost of the goods, the corresponding price information is displayed next to the shipping method. . The customer receives a notification about sending the Order to his e-address. Delivery of goods to the parcel machine is carried out within 7 working days after receipt of money to the Bank account of the Seller. Upon receipt of the goods in the parcel machine, you will receive an SMS message and / or e-mail with the door code, on the basis of which you will receive the parcel in the parcel terminal.

4.2.3. DPD Pickup Point – orders are delivered to the location of a parcel terminal selected by the Customer at checkout. Shipping costs are added to the cost of the goods, the corresponding price information is displayed next to the shipping method. The customer receives a notification about sending the Order to his e-address. Delivery of goods to the parcel machine is carried out within 7 working days after receipt of money to the Bank account of the Seller. Upon receipt of the goods in the parcel machine, you will receive an SMS message and / or e-mail with the door code, on the basis of which you will receive the parcel in the parcel terminal.

4.3. Delivery outside Estonia takes place within 10 calendar days. In exceptional cases, the online store has the right to deliver the goods within 45 calendar days.

5. Deviation from the order before the execution of the order 

5.1 If the Customer wishes to withdraw from the order after the submission of the order and before its execution, the Customer shall immediately notify the Seller in writing by e-mail info@dilari.ee In the e-mail you should specify the order number from which you wish to withdraw, and add your contact details (name, surname, date of submission of the order, contact phone number, Bank account number).

5.2 If the request to withdraw from the order is received by the Seller after the execution of the order by the Seller, the withdrawal shall be made in accordance with the Chapter “Right of withdrawal” of the General conditions.

5.3 During the retreat from the order, the Customer returns paid for the purchase amount (together with the cost of transport) on the Client’s Bank account not later than within 30 days from the date of receiving the notification of withdrawal. 

6. Right to refund
6.1. After delivery of the order, the buyer has the right to terminate the contract concluded in the online store within 14 days.

6.2.The right of refund does not apply if the buyer is a legal entity.

6.3. To exercise the 14-day right of return, the ordered goods must not be used in any way other than necessary to verify the configuration, properties and serviceability of the goods, in the same way as it is allowed to test the goods in a regular store.

6.4. If the product was used for a purpose other than necessary to ensure its configuration, properties and serviceability, or if it shows signs of use or wear, the online store has the right to reduce the amount of the refundable payment in accordance with the decrease in the value of the goods.

6.5. To return the goods, you must submit a statement of refusal from the purchase of goods, the form of which can be found here: statement of refusal, and send it to the e-mail address info@dilari.ee no later than 14 days from the date of delivery. The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned does not match the one ordered (for example, a wrong item or a defective item).

6.6. The buyer must return the goods within 14 days after the submission of the application or present a certificate of transfer of the goods to its deliverer within the above-mentioned period.

6.7. Upon receipt of the returned goods online store returns all costs incurred by the buyer under the contract (excluding shipping costs) immediately, but not later than after 14 days.

6.8. The online store may refuse to refund payments until the thing that is the subject of the contract has been received back, or until the buyer provides proof that the thing has been sent back, whichever comes first.

6.9. If the buyer has clearly chosen a delivery method other than the cheapest standard method of delivery of things, the online store is not obliged to return to the consumer the cost that exceeds the cost of the standard method of delivery.

6.10. The online store has the right to cancel the purchase and sale transaction and demand the buyer to return the goods if the online store mistakenly indicated a price significantly below the market price of the goods.

7. Defective goods
7.1. Under the terms of the agreement, the online store is responsible for non-conformity or defect of the goods sold to the buyer, existing already at the time of its transfer or detected within two years from the date of transfer of the goods to the buyer. During the first six months from the date of transfer of the thing to the buyer, it is assumed that the defect was already present at the time of transfer of the thing. Refutation of the relevant assumptions is the responsibility of the online store.
7.2. Upon detection of a flaw the buyer may apply to the online store no later than within two months by sending an email to info@dilari.ee or by calling: +372 5575613.

7.3. The online store is not responsible for defects arising after the transfer of the goods to the buyer.

7.4. If the goods purchased in the online store have defects, for which the online store is responsible, the online store repairs or replaces the defective goods. If the goods can not be corrected or replaced, the online store returns to the buyer all costs incurred under the contract of sale.

7.5. The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

8. Direct marketing and processing of personal data
8.1. The online store uses the personal data provided by the buyer (including name, phone number, address, email address, Bank details) only when processing the order and sending the goods to the buyer. The online store provides personal data to the company carrying out the transportation in order to deliver the goods.
8.2. The online store sends a newsletter or promotional offers to the buyer’s e-mail address only if the buyer has expressed a desire to do so by entering his e-mail address on the site, as well as informed about his desire to receive direct mail.

8.3. The buyer may opt out of receiving promotional offers and newsletters at any time by notifying us in an email or by following the instructions in the promotional email.

9. Dispute resolution
9.1. If the buyer has a claim to the online store, then they should be reported to the e – mail address info@dilari.ee or by calling: +372 5575613
9.2. If the buyer and the online store can not resolve the dispute by agreement, the buyer can apply to the Commission on consumer disputes. Read the terms of production and submit an application here. The competence of the Commission on consumer disputes includes the resolution of disputes arising from the contract concluded between the buyer and the online store. Consideration of the buyer’s complaint in the Commission is free of charge.

9.3. The buyer can apply to the EU platform dealing with consumer disputes.